Refund Policy
Privacy Policy
Terms & Conditions
Cookie
Refund Policy
Pour les clients en France, veuillez vous référer aux Conditions générales d'utilisation et de vente ici.
Please note the terms below specifically apply to users/customers outside of France.
RIGHT OF WITHDRAWAL / RETURN POLICY
- Conditions
The final user has the right of withdrawal from the contract concluded with Au Depart Limited, a private company limited by shares registered in England and Wales (company number 10588034, VAT number: GB405-2996-89 ) whose registered office is located at 5, New Street Square, London, United Kingdom EC4A 3TW (hereinafter, the “Seller”), without penalty and without having to give a reason, within fourteen (14) business days of receipt of the products purchased on the Site (hereinafter the ”Product(s)”) eligible to return within 30 days of receiving the products.
However, we only allow exchanges on the same Product (same price) in a different style/colour.
Products must be returned in their original, unmodified, unused and undamaged condition in their original packaging, if any, and with original tags and labels attached together with all accessories, documents (e.g. instructions booklet, Product certificates) and protective covers included.
- Process
To withdraw from the contract, the final user must inform the Seller of his/her intention to return or exchange a product either by:
- providing the Seller with the online return form (hereinafter, the “Form”) that conforms to the template which must be duly completed and directly communicated to us online through the Site, or
- drafting and send to the Seller another explicit statement of his/her decision to withdraw from the contract.
If the final user chooses to use the Form, he/she will receive an e-mail from the Seller confirming the exchange/return request. However, if the final user chooses to send another withdrawal statement, the final user will have the burden of proving that he/she properly and timely executed the right of withdrawal.
After withdrawing from the contract, the final user must follow the instructions described below to return the Product(s) to the Seller.
If the final user returns the Products to a store, the Products must be delivered to the store’s sales assistant within fourteen (14) business days after the receipt of the Products.
The return of the Products is free of charge; therefore, the final user will not pay the costs to return the Products purchased. From the time the Products purchased are redelivered to the shipper indicated by the Seller in the Form, the Seller shall be exonerated from all liability in the event of loss or damage to the Products during shipment.
The right of withdrawal, assuming compliance with the terms and methods described above, shall be deemed to have been exercised properly if the following terms and conditions have been fully satisfied:
- The Form directly transmitted online through the Site or other explicit statement of your decision to withdraw from the contract must be properly completed and transmitted to the Seller within fourteen (14) business days of receipt of the Products;
- the Products must not have been used, worn, or washed;
- the identification tag, which constitutes an integral part of the article, must be delivered along with the Products;
- the Products must be wrapped safely to avoid any damage, placed in their original packaging, including identification label and attached together with all accessories, documents (e.g. instructions booklet, Product certificates) and protective covers included (g., dust bag) and inside the shipping box in which they were originally sent by the Seller,
- the return prepaid shipping label included in the shipping box must be attached to the outside of the box and seal the box securely, in case you have lost the label, please contact the Seller for assistance,
- Products being returned must be delivered to the shipper indicated by the Seller in the Form within fourteen (14) business days after the Seller was informed of the final user’s decision to withdraw from the contract, and
- the products must not be damaged.
- Refunds – Exchanges
Upon receipt of the returned Products, the Seller will inspect the Products to ensure that the right of withdrawal has been exercised according to the return/exchange conditions indicated above. Subject to the respect by the user of all the right to withdraw conditions, the Seller will refund any amounts previously received for the purchase of the Products in the stated manner and timing.
The amounts will be refund as soon as possible and, in any case, no later than fourteen (14) business days from the date the Seller received back from the users the Products. The Seller reserves the right to withhold the refund until it has received and checked the Products or the final user demonstrates that he/she reshipped the Products correctly and in an intact condition, whichever is the earliest.
The refund above will be made by crediting the amount paid by the final user in the same manner as the payment was made for the purchase, unless the final user expressly agreed on another method, and provided that the final user will incur no cost as a result of the refund. In any event, the Seller shall not be liable for the timing required for the refund to be credited back to the final user, as these are beyond the Seller’s control and depend on the banking deadlines and payment methods used by the user.
If the methods and deadlines for exercising the right of withdrawal provided for in subparagraphs a), f) or g) are not complied with the final user will be not be entitled to the refund of the sums previously paid to the Seller. Within fourteen (14) business days of the sending of the e-mail informing the final user that the return has not been accepted, he/she may choose to recover, at his/her own expense, the Products in the condition in which they were returned to the Seller, by informing the Seller using the method that will be communicated by the Seller to the final user. Otherwise, the Seller may keep the Products, as well as the amounts previously paid for their purchase.
In the event of non-compliance with the conditions referred to in subparagraphs b), c), d) or e), the final user will not be entitled to a full refund of the sums previously paid to the Seller. The final user will be responsible for the loss of value of the returned Products resulting from use other than that authorised by the Seller, in order to enable the Seller to ascertain the nature, characteristics and functioning of the Products. In this case, 10 to 90 % of the amounts paid to the Seller to purchase the Products returned will be deducted from the reimbursement on the basis of a specific communication that the Seller will send by e-mail to the final user. Within fourteen (14) business days of the sending of the e-mail stating the amount deducted from the refund, the final user may choose to recover, at his/her own expense, the Products in the condition they were returned to the Seller, by informing the Seller using the method that will be communicated by the Seller to the final user. Otherwise, the Seller may keep the Products, along with the amount corresponding to the percentage deducted from the reimbursement.
Timing and methods of reimbursement
Regardless of the method of payment used, the Seller shall make the full or partial refund as soon as possible and, in any event, no later than fourteen (14) business days from the date on which the Seller has been informed of the exercise by the final user of its right of withdrawal, and has been able to determine whether that right has been correctly exercised and has checked the returned Products.
The Seller shall refund the final user in the original method of payment, unless the final user has expressly agreed with the Seller on the use of a different method of payment, and provided that the final user will not incur any additional cost as a result of the refund. If the recipient of the Product indicated in the Form is different from the person who paid the amounts due for the purchase, in case of exercise of the right of withdrawal is exercised, the Seller shall refund the person who made the original payment.
The Seller designates UPS (www.ups.com) | DHL (www.dhl.com) as the shipper to return Products. The Products can be returned to the Seller free of charge through UPS/DHL, using the pre-printed adhesive label that accompanies the package containing the Products. That method allows the package to be tracked at all times, thus relieving the final user from any liability if the Products are lost or damaged during shipment.
Read More
Refund Policy
Pour les clients en France, veuillez vous référer aux Conditions générales d'utilisation et de vente ici.
Please note the terms below specifically apply to users/customers outside of France.
RIGHT OF WITHDRAWAL / RETURN POLICY
- Conditions
The final user has the right of withdrawal from the contract concluded with Au Depart Limited, a private company limited by shares registered in England and Wales (company number 10588034, VAT number: GB405-2996-89 ) whose registered office is located at 5, New Street Square, London, United Kingdom EC4A 3TW (hereinafter, the “Seller”), without penalty and without having to give a reason, within fourteen (14) business days of receipt of the products purchased on the Site (hereinafter the ”Product(s)”) eligible to return within 30 days of receiving the products.
However, we only allow exchanges on the same Product (same price) in a different style/colour.
Products must be returned in their original, unmodified, unused and undamaged condition in their original packaging, if any, and with original tags and labels attached together with all accessories, documents (e.g. instructions booklet, Product certificates) and protective covers included.
- Process
To withdraw from the contract, the final user must inform the Seller of his/her intention to return or exchange a product either by:
- providing the Seller with the online return form (hereinafter, the “Form”) that conforms to the template which must be duly completed and directly communicated to us online through the Site, or
- drafting and send to the Seller another explicit statement of his/her decision to withdraw from the contract.
If the final user chooses to use the Form, he/she will receive an e-mail from the Seller confirming the exchange/return request. However, if the final user chooses to send another withdrawal statement, the final user will have the burden of proving that he/she properly and timely executed the right of withdrawal.
After withdrawing from the contract, the final user must follow the instructions described below to return the Product(s) to the Seller.
If the final user returns the Products to a store, the Products must be delivered to the store’s sales assistant within fourteen (14) business days after the receipt of the Products.
The return of the Products is free of charge; therefore, the final user will not pay the costs to return the Products purchased. From the time the Products purchased are redelivered to the shipper indicated by the Seller in the Form, the Seller shall be exonerated from all liability in the event of loss or damage to the Products during shipment.
The right of withdrawal, assuming compliance with the terms and methods described above, shall be deemed to have been exercised properly if the following terms and conditions have been fully satisfied:
- The Form directly transmitted online through the Site or other explicit statement of your decision to withdraw from the contract must be properly completed and transmitted to the Seller within fourteen (14) business days of receipt of the Products;
- the Products must not have been used, worn, or washed;
- the identification tag, which constitutes an integral part of the article, must be delivered along with the Products;
- the Products must be wrapped safely to avoid any damage, placed in their original packaging, including identification label and attached together with all accessories, documents (e.g. instructions booklet, Product certificates) and protective covers included (g., dust bag) and inside the shipping box in which they were originally sent by the Seller,
- the return prepaid shipping label included in the shipping box must be attached to the outside of the box and seal the box securely, in case you have lost the label, please contact the Seller for assistance,
- Products being returned must be delivered to the shipper indicated by the Seller in the Form within fourteen (14) business days after the Seller was informed of the final user’s decision to withdraw from the contract, and
- the products must not be damaged.
- Refunds – Exchanges
Upon receipt of the returned Products, the Seller will inspect the Products to ensure that the right of withdrawal has been exercised according to the return/exchange conditions indicated above. Subject to the respect by the user of all the right to withdraw conditions, the Seller will refund any amounts previously received for the purchase of the Products in the stated manner and timing.
The amounts will be refund as soon as possible and, in any case, no later than fourteen (14) business days from the date the Seller received back from the users the Products. The Seller reserves the right to withhold the refund until it has received and checked the Products or the final user demonstrates that he/she reshipped the Products correctly and in an intact condition, whichever is the earliest.
The refund above will be made by crediting the amount paid by the final user in the same manner as the payment was made for the purchase, unless the final user expressly agreed on another method, and provided that the final user will incur no cost as a result of the refund. In any event, the Seller shall not be liable for the timing required for the refund to be credited back to the final user, as these are beyond the Seller’s control and depend on the banking deadlines and payment methods used by the user.
If the methods and deadlines for exercising the right of withdrawal provided for in subparagraphs a), f) or g) are not complied with the final user will be not be entitled to the refund of the sums previously paid to the Seller. Within fourteen (14) business days of the sending of the e-mail informing the final user that the return has not been accepted, he/she may choose to recover, at his/her own expense, the Products in the condition in which they were returned to the Seller, by informing the Seller using the method that will be communicated by the Seller to the final user. Otherwise, the Seller may keep the Products, as well as the amounts previously paid for their purchase.
In the event of non-compliance with the conditions referred to in subparagraphs b), c), d) or e), the final user will not be entitled to a full refund of the sums previously paid to the Seller. The final user will be responsible for the loss of value of the returned Products resulting from use other than that authorised by the Seller, in order to enable the Seller to ascertain the nature, characteristics and functioning of the Products. In this case, 10 to 90 % of the amounts paid to the Seller to purchase the Products returned will be deducted from the reimbursement on the basis of a specific communication that the Seller will send by e-mail to the final user. Within fourteen (14) business days of the sending of the e-mail stating the amount deducted from the refund, the final user may choose to recover, at his/her own expense, the Products in the condition they were returned to the Seller, by informing the Seller using the method that will be communicated by the Seller to the final user. Otherwise, the Seller may keep the Products, along with the amount corresponding to the percentage deducted from the reimbursement.
Timing and methods of reimbursement
Regardless of the method of payment used, the Seller shall make the full or partial refund as soon as possible and, in any event, no later than fourteen (14) business days from the date on which the Seller has been informed of the exercise by the final user of its right of withdrawal, and has been able to determine whether that right has been correctly exercised and has checked the returned Products.
The Seller shall refund the final user in the original method of payment, unless the final user has expressly agreed with the Seller on the use of a different method of payment, and provided that the final user will not incur any additional cost as a result of the refund. If the recipient of the Product indicated in the Form is different from the person who paid the amounts due for the purchase, in case of exercise of the right of withdrawal is exercised, the Seller shall refund the person who made the original payment.
The Seller designates UPS (www.ups.com) | DHL (www.dhl.com) as the shipper to return Products. The Products can be returned to the Seller free of charge through UPS/DHL, using the pre-printed adhesive label that accompanies the package containing the Products. That method allows the package to be tracked at all times, thus relieving the final user from any liability if the Products are lost or damaged during shipment.
Privacy Policy
Pour les clients en France, veuillez vous référer à la Politique de Confidentialité ici.
Please note the terms below specifically apply to users/customers outside of France.
PRIVACY POLICY
With this privacy policy, Au Depart Limited, a private company limited by shares registered in England and Wales (company number 10588034, VAT number: GB405-2996-89) whose registered office is located at 5, New Street Square, London, United Kingdom EC4A 3TW (hereinafter, “Au Depart”), pursuant to the General Data Protection Regulation, the Data Protection Act 2018 (hereinafter the “DPA 2018”) and any other applicable privacy laws, wishes to inform everyone visiting this website how their personal data will be used and processed.
Definitions
“Personal data” (under Art. 3, para. (3) of the DPA 2018) means any information relating to an identified or living individual (i.e. a living individual who can be identified, directly or indirectly, in particular by reference to (a)an identifier such as a name, an identification number, location data or an online identifier, or(b)one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of the individual.
Natural persons can be associated with online identifiers produced by devices, applications, instruments and protocols used, such as IP addresses, temporary markers (cookies) or other types of identifiers, such as radio frequency identification tags. Such identifiers can leave traces that, particularly if combined with unique identifiers and other information received from the servers, can be used to create profiles of natural persons and identify them.
“Controller” (under Art. 3, para. 6 of the DPA 2018) means the natural or legal person, public authority, agency or other body which, alone or jointly with others, determines the purposes and means of the processing of personal data. When personal data is processed only for the purpose and means for which it is required by legislation to be processed, the person who has the obligation under than legislation to process the data is the controller.
“Processing" (under Art. 3, para. 4 of the DPA 2018), means in relation to information, means an operation or set of operations which is performed on information, or on sets of information, such as (a)collection, recording, organisation, structuring or storage; (b)adaptation or alteration; (c)retrieval, consultation or use; (d)disclosure by transmission, dissemination or otherwise making available; (e)alignment or combination, or (f)restriction, erasure or destruction.
Who is the controller and where can I contact the controller?
This website is managed by Au Depart Limited, a private company limited by shares registered in England and Wales (company number 10588034, VAT number: GB405-2996-89), which is the controller.
Company name: Au Depart Limited, Registered office address: 5, New Street Square, London, United Kingdom EC4A 3TW E-mail address: contact@audepart.com
Contact information for the data protection officer (DPO)
E-mail address: contact@audepart.com
Data processing
During navigation and for the purchase of products on the site Audepart.com (hereinafter, the “Site”), Au Depart collects and processes the following personal data:
- personal data necessary to conclude and carry out the purchase on the site, such as first and last name, e-mail address, shipping address, invoicing address, telephone and payment information;
- e-mail address to subscribe to the newsletter service;
- personal data provided for contact with Customer Service to provide the requested assistance;
- personal data for commercial communications;
- to register the Account, first and last name, e-mail address, password, gender and age/date of birth are collected. In addition, for registered users, information about access to the reserved area of the Site is collected. With express consent, by analysing personal data we can prepare information about a specific user’s interests and preferences regarding our products and services, to present proposals and offers that reflect the user’s tastes;
- information about a user’s internet protocol (IP) address, details of login activities, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices used by the user to access our website, and
- information about navigation on the site, such as the pages visited and how a user interacted with individual pages, saving this information on Au Depart’s servers.
Our site is not intended for minors and Au Depart does not process personal data relating to minors. As stated in our General Terms and Conditions, by accessing to the Site and using the services offered by Au Depart, the user is deemed to be 18 years or older.
Purposes of the processing
Au Depart processes the data subject’s personal data using electronic and potentially hard-copy tools for the purposes described in the following table, which, for each of the purposes listed, specifies the legal basis, the categories of personal data, and the relevant retention period:
|
Purposes of the processing the personal data will undergo |
Legal basis for the processing |
Categories of personal data subject to processing |
Retention period of the personal data |
|
Concluding and carrying out the contract to purchase the products |
Performance of a contract |
Identifying personal data |
Until administrative and accounting processes are completed and for an additional 10-year period |
|
Registration on the website and using the services offered to registered users |
Performance of a contract |
Identifying personal data |
Until a request is received to cancel the account |
|
Providing the services offered on the website |
Performance of a contract |
Identifying personal data |
Until the service is terminated or a request is received to cancel registration to the service |
|
Managing requests to Customer Service |
Performance of a contract/ Consent |
Identifying personal data |
Until the request has been satisfied |
|
Sending a CV and evaluating an applicant for an open position |
Consent |
Identifying personal data and particular data about health status |
12 months |
|
Statistical analyses and surveys to improve the products and services offered |
Consent |
Identifying personal data |
Until the user unsubscribes from the service or asks that that activity be suspended |
|
Sending commercial communications after a product is purchased |
Consent |
Identifying personal data |
Until the service is terminated or the user objects by unsubscribing |
|
Communications of a commercial nature about products and services (innovations, new arrivals, exclusives, offers and promotions) and to perform market research and customer satisfaction surveys to improve services and relations with users |
Consent |
Identifying personal data |
Until the user unsubscribes from the service or asks that that activity be suspended and, in any event, within two years |
|
Personalising registered users’ experience on the website, sending previews and offers reflecting users’ tastes and sending commercial communications that are personalised to users’ interests |
Consent |
Identifying personal data |
Until the consent given for that activity is revoked or that activity is terminated, and, in any event, within 12 months |
|
Improving the purchase experience (locating the closest store, using a camera to enter credit card data) |
Consent |
Identifying personal data and data about geographic location |
Until the service is terminated or consent given is revoked |
Disclosure and dissemination of data
In relation to the purposes indicated, personal data may be shared for business purposes with companies in the AU DEPART group and with shipping companies (“shippers”) in order to carry out the contract to purchase products.
Transfer of data to non-EU countries
Au Depart may share personal data collected from users to third party data processors located in countries outside of the European Economic Area in connection with the above-mentioned purposes. Please be aware that countries which are outside the European Economic Area may not offer the same level of data protection as the United Kingdom, but in the event we transfer personal data to one of these locations we will take steps to ensure that your data and rights are protected by approved methods within the relevant Data Protection laws. Please contact us if you would like further information about how we protect your transferred information.
Rights of the data subject
In relation to the personal data covered by this disclosure, the data subject is entitled to exercise the rights provided by the applicable laws and listed below:
- the data subject’s right of access (consisting of the right to be informed of processing performed on his/her personal data and to obtain a copy thereof);
- right to rectify his/her personal data (the data subject has the right to obtain rectification of inaccurate personal data concerning him/her);
- right to obtain erasure of his/her personal data without undue delay (the data subject has the right to the erasure of his/her data);
- right to request the cessation of direct marketing messages or email alerts which user can go through their accounts on our website;
- right (in certain circumstances) to restrict processing/collecting of his/her personal data, in cases permitted by current law, including where the processing is unlawful, or the data subject contests the accuracy of the personal data;
- right to data portability (the data subject may request to receive his/her personal data in a structured format in order to transmit them to another controller, in the situations set forth in that Article);
- right to object to the processing of his/her personal data ; and
- right to complain to your data protection regulator (i.e., the Information Commissioner’s Office in the United-Kingdom)
- right in relation to automated decision making which has a legal effect or otherwise significantly affect the data subject (to allow the data subject in certain circumstances to access certain safeguards against the risk that a potentially damaging decision is taken solely without human intervention) ,
The above rights can be exercised by sending an e-mail to Au Depart at the following address: contact@audepart.com Au Depart has one month to respond to said e-mail.
If the data subject believes his/her rights have been compromised,
- for the UK residents: he/she has the right to lodge a complaint with the Information Commissioner’s Office ( https://ico.org.uk/)
- for ROI residents: he/she has the right to lodge a complaint with the Data Protection Commission (https://www.dataprotection.ie/)
Automated decision-making process
Au Depart may in some case use automated decision-making processes, including profiling, which produces legal effects concerning the user or similarly significantly affects him/her, only subject to the following circumstances:
- it is necessary for entering into, or performing, a contract between the data subject and a data controller;
- it is authorised by the applicable law to which the controller is subject; or
- it is based on the data subject's explicit consent.
Processing methods
The personal data will be processed in hard-copy, computerised and electronic form and entered in the relevant databases (potential customers, customers, users, etc.) which can be accessed, and thus learned of, by employees expressly designated by the controller as data processors or persons authorised to process personal data, who may consult, use, process, align and perform other appropriate operations, which may be automated, in accordance with laws necessary to safeguard, among other things, the confidentiality and security of the data, as well as their accuracy, updating and relevance to the stated purposes.
Changes and updates
The date on which this privacy policy was most recently updated appears in the header. Au Depart reserves the right to amend the information contained in this privacy policy because of later legal changes and/or additions. To the extent possible, Au Depart will make reasonable efforts to inform the users in a timely manner of changes/update to the present Privacy Policy. However, we strongly advise the user to periodically review its contents. The most updated version of the privacy disclosure will be posted on this page, indicating the date of the most recent update.
Read More
Privacy Policy
Pour les clients en France, veuillez vous référer à la Politique de Confidentialité ici.
Please note the terms below specifically apply to users/customers outside of France.
PRIVACY POLICY
With this privacy policy, Au Depart Limited, a private company limited by shares registered in England and Wales (company number 10588034, VAT number: GB405-2996-89) whose registered office is located at 5, New Street Square, London, United Kingdom EC4A 3TW (hereinafter, “Au Depart”), pursuant to the General Data Protection Regulation, the Data Protection Act 2018 (hereinafter the “DPA 2018”) and any other applicable privacy laws, wishes to inform everyone visiting this website how their personal data will be used and processed.
Definitions
“Personal data” (under Art. 3, para. (3) of the DPA 2018) means any information relating to an identified or living individual (i.e. a living individual who can be identified, directly or indirectly, in particular by reference to (a)an identifier such as a name, an identification number, location data or an online identifier, or(b)one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of the individual.
Natural persons can be associated with online identifiers produced by devices, applications, instruments and protocols used, such as IP addresses, temporary markers (cookies) or other types of identifiers, such as radio frequency identification tags. Such identifiers can leave traces that, particularly if combined with unique identifiers and other information received from the servers, can be used to create profiles of natural persons and identify them.
“Controller” (under Art. 3, para. 6 of the DPA 2018) means the natural or legal person, public authority, agency or other body which, alone or jointly with others, determines the purposes and means of the processing of personal data. When personal data is processed only for the purpose and means for which it is required by legislation to be processed, the person who has the obligation under than legislation to process the data is the controller.
“Processing" (under Art. 3, para. 4 of the DPA 2018), means in relation to information, means an operation or set of operations which is performed on information, or on sets of information, such as (a)collection, recording, organisation, structuring or storage; (b)adaptation or alteration; (c)retrieval, consultation or use; (d)disclosure by transmission, dissemination or otherwise making available; (e)alignment or combination, or (f)restriction, erasure or destruction.
Who is the controller and where can I contact the controller?
This website is managed by Au Depart Limited, a private company limited by shares registered in England and Wales (company number 10588034, VAT number: GB405-2996-89), which is the controller.
Company name: Au Depart Limited, Registered office address: 5, New Street Square, London, United Kingdom EC4A 3TW E-mail address: contact@audepart.com
Contact information for the data protection officer (DPO)
E-mail address: contact@audepart.com
Data processing
During navigation and for the purchase of products on the site Audepart.com (hereinafter, the “Site”), Au Depart collects and processes the following personal data:
- personal data necessary to conclude and carry out the purchase on the site, such as first and last name, e-mail address, shipping address, invoicing address, telephone and payment information;
- e-mail address to subscribe to the newsletter service;
- personal data provided for contact with Customer Service to provide the requested assistance;
- personal data for commercial communications;
- to register the Account, first and last name, e-mail address, password, gender and age/date of birth are collected. In addition, for registered users, information about access to the reserved area of the Site is collected. With express consent, by analysing personal data we can prepare information about a specific user’s interests and preferences regarding our products and services, to present proposals and offers that reflect the user’s tastes;
- information about a user’s internet protocol (IP) address, details of login activities, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices used by the user to access our website, and
- information about navigation on the site, such as the pages visited and how a user interacted with individual pages, saving this information on Au Depart’s servers.
Our site is not intended for minors and Au Depart does not process personal data relating to minors. As stated in our General Terms and Conditions, by accessing to the Site and using the services offered by Au Depart, the user is deemed to be 18 years or older.
Purposes of the processing
Au Depart processes the data subject’s personal data using electronic and potentially hard-copy tools for the purposes described in the following table, which, for each of the purposes listed, specifies the legal basis, the categories of personal data, and the relevant retention period:
|
Purposes of the processing the personal data will undergo |
Legal basis for the processing |
Categories of personal data subject to processing |
Retention period of the personal data |
|
Concluding and carrying out the contract to purchase the products |
Performance of a contract |
Identifying personal data |
Until administrative and accounting processes are completed and for an additional 10-year period |
|
Registration on the website and using the services offered to registered users |
Performance of a contract |
Identifying personal data |
Until a request is received to cancel the account |
|
Providing the services offered on the website |
Performance of a contract |
Identifying personal data |
Until the service is terminated or a request is received to cancel registration to the service |
|
Managing requests to Customer Service |
Performance of a contract/ Consent |
Identifying personal data |
Until the request has been satisfied |
|
Sending a CV and evaluating an applicant for an open position |
Consent |
Identifying personal data and particular data about health status |
12 months |
|
Statistical analyses and surveys to improve the products and services offered |
Consent |
Identifying personal data |
Until the user unsubscribes from the service or asks that that activity be suspended |
|
Sending commercial communications after a product is purchased |
Consent |
Identifying personal data |
Until the service is terminated or the user objects by unsubscribing |
|
Communications of a commercial nature about products and services (innovations, new arrivals, exclusives, offers and promotions) and to perform market research and customer satisfaction surveys to improve services and relations with users |
Consent |
Identifying personal data |
Until the user unsubscribes from the service or asks that that activity be suspended and, in any event, within two years |
|
Personalising registered users’ experience on the website, sending previews and offers reflecting users’ tastes and sending commercial communications that are personalised to users’ interests |
Consent |
Identifying personal data |
Until the consent given for that activity is revoked or that activity is terminated, and, in any event, within 12 months |
|
Improving the purchase experience (locating the closest store, using a camera to enter credit card data) |
Consent |
Identifying personal data and data about geographic location |
Until the service is terminated or consent given is revoked |
Disclosure and dissemination of data
In relation to the purposes indicated, personal data may be shared for business purposes with companies in the AU DEPART group and with shipping companies (“shippers”) in order to carry out the contract to purchase products.
Transfer of data to non-EU countries
Au Depart may share personal data collected from users to third party data processors located in countries outside of the European Economic Area in connection with the above-mentioned purposes. Please be aware that countries which are outside the European Economic Area may not offer the same level of data protection as the United Kingdom, but in the event we transfer personal data to one of these locations we will take steps to ensure that your data and rights are protected by approved methods within the relevant Data Protection laws. Please contact us if you would like further information about how we protect your transferred information.
Rights of the data subject
In relation to the personal data covered by this disclosure, the data subject is entitled to exercise the rights provided by the applicable laws and listed below:
- the data subject’s right of access (consisting of the right to be informed of processing performed on his/her personal data and to obtain a copy thereof);
- right to rectify his/her personal data (the data subject has the right to obtain rectification of inaccurate personal data concerning him/her);
- right to obtain erasure of his/her personal data without undue delay (the data subject has the right to the erasure of his/her data);
- right to request the cessation of direct marketing messages or email alerts which user can go through their accounts on our website;
- right (in certain circumstances) to restrict processing/collecting of his/her personal data, in cases permitted by current law, including where the processing is unlawful, or the data subject contests the accuracy of the personal data;
- right to data portability (the data subject may request to receive his/her personal data in a structured format in order to transmit them to another controller, in the situations set forth in that Article);
- right to object to the processing of his/her personal data ; and
- right to complain to your data protection regulator (i.e., the Information Commissioner’s Office in the United-Kingdom)
- right in relation to automated decision making which has a legal effect or otherwise significantly affect the data subject (to allow the data subject in certain circumstances to access certain safeguards against the risk that a potentially damaging decision is taken solely without human intervention) ,
The above rights can be exercised by sending an e-mail to Au Depart at the following address: contact@audepart.com Au Depart has one month to respond to said e-mail.
If the data subject believes his/her rights have been compromised,
- for the UK residents: he/she has the right to lodge a complaint with the Information Commissioner’s Office ( https://ico.org.uk/)
- for ROI residents: he/she has the right to lodge a complaint with the Data Protection Commission (https://www.dataprotection.ie/)
Automated decision-making process
Au Depart may in some case use automated decision-making processes, including profiling, which produces legal effects concerning the user or similarly significantly affects him/her, only subject to the following circumstances:
- it is necessary for entering into, or performing, a contract between the data subject and a data controller;
- it is authorised by the applicable law to which the controller is subject; or
- it is based on the data subject's explicit consent.
Processing methods
The personal data will be processed in hard-copy, computerised and electronic form and entered in the relevant databases (potential customers, customers, users, etc.) which can be accessed, and thus learned of, by employees expressly designated by the controller as data processors or persons authorised to process personal data, who may consult, use, process, align and perform other appropriate operations, which may be automated, in accordance with laws necessary to safeguard, among other things, the confidentiality and security of the data, as well as their accuracy, updating and relevance to the stated purposes.
Changes and updates
The date on which this privacy policy was most recently updated appears in the header. Au Depart reserves the right to amend the information contained in this privacy policy because of later legal changes and/or additions. To the extent possible, Au Depart will make reasonable efforts to inform the users in a timely manner of changes/update to the present Privacy Policy. However, we strongly advise the user to periodically review its contents. The most updated version of the privacy disclosure will be posted on this page, indicating the date of the most recent update.
Terms & Conditions
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Terms & Conditions
Cookie
PLEASE READ THIS COOKIE POLICY CAREFFULY. IT CONTAINS INFORMATION REGARDING THE USE OF COOKIES ON OUR WEBSITE.
Data controller
Our website “audepart.com" (hereinafter, the “Site”) is managed and maintained by Au Depart Limited, a private company limited by shares registered in England and Wales (company number 10588034, VAT number GB405-2996-89) whose registered office is located at 5, New Street Square, London, United Kingdom EC4A 3TW (hereinafter, the “Manager”). The use of cookies and similar technologies (for convenience all technologies are hereinafter referred to as “cookies”) on the Site is covered by the Manager’s privacy policy. The Manager, as the data controller, operates in accordance with the provisions of applicable laws.
What is a cookie?
A cookie is a small data file containing small amounts of information that can be sent to the browser used and is stored on the user’s device when visiting certain websites such as “audepart.com”. Cookies are used to allow the site to work properly and improve its performance by making estimates on statistical data and patterns of uses (for example by recording number of visits, most visited sections etc.). Cookies also provide information to the site owner for statistical or advertising purposes, mainly to personalise the browsing experience based on the final user’s preferences (e.g. remembering the language and currency that have been set, recognising the user on future visits, etc.). Our Site uses various types of cookies, based on their characteristics and functions, and they can stay on the user’s device for different periods of time. “Session cookies”, are temporary cookie files which are automatically erased when the browser is closed, while “persistent cookies”, are permanently placed on the user’s device memory.
Method of acceptance
In most cases, cookies cannot be deployed without prior consent of the user. When visiting our Site for the first time, a pop up cookie banner containing an explanation about cookies will appear on your screen. By clicking on the “OK” button, “close” on the banner with the “X” button, browsing the page or clicking anywhere in the internal content of the site’s pages, the Manager deem you to have consented to non-essential cookies unless you have disabled them using your browser setting.
Consent for use of cookies
According to applicable law, we can store cookies on your device without your express consent if they are strictly essential for the functioning of our Site and in order to provide our services to users. For all other types of cookies, the user’s prior consent to collect cookie is legally required.
Which cookies are used and for what purposes?
The site uses different kinds of first-party cookies (cookies created and managed by the Manager) and the third-parties’ cookies (cookies created and managed by third parties based on their own privacy policies and which are not under the Manager’s control) listed below.
- Cookiebot
Each type of cookies used on our Site has its own function as summarized in the table below:
| TYPE OF COOKIE | FUNCTION |
|---|---|
| Navigation Cookies | Starting with the first access, these cookies allow the site to work properly and make it possible for the user to view content on his/her device by recognising the language and market of the country from which the user is connected. They also make it possible to recognise registered users and allow them to access services in dedicated areas. Navigation cookies are technical cookies and are necessary for the site to function. |
| Functional Cookies | Based on the user’s express request, these cookies make it possible to recognise the user on subsequent visits, so that he/she does not have to re-enter his/her data on each visit (e.g.: “Remember me next time”). If the final user places articles in his/her cart and ends the session without completing the purchase and without removing them, these cookies make it possible to continue shopping the next time the user accesses the site (within a limited period of time), by keeping track of the cart. Functional cookies are not essential for the site to work, but improve navigation quality and the navigation experience. |
| Analytical Cookies | First-party cookies of this type are owned by the Manager and are used to collect anonymous, aggregated data. These cookies are used to produce statistical analyses of how users navigate the site. The Manager uses the results of these analyses anonymously and solely for statistical purposes. |
| First- and Third-party Marketing and Profiling Cookies | These cookies are intended to create profiles about the user to send commercial messages that match preferences expressed during the visit or to improve the navigation experience. While the final user navigates the site, these cookies are useful for showing him/her products of interest or that are similar to those the user viewed. Third-party cookies are cookies sent by third-party companies. These cookies make it possible to offer a business proposal on other affiliated websites (retargeting). The Manager has no control over the information provided by third-party cookies and has no access to that data. This information is controlled in its entirety by the third-party companies, as described in their respective policies. |
| Social Network Cookies | These cookies are necessary to allow the final user’s social media account to interact with the site. For example, they are necessary to express “likes” and share them on social media. Social network cookies are not necessary for navigation. For additional information about social networks’ cookie use policies, their respective privacy and cookie policies can be consulted as indicated below: Facebook: https://it-it.facebook.com/about/privacy/Google: http://www.google.com/intl/it/policies/privacy/Instagram: https://help.instagram.com/1896641480634370?ref=ig YouTube: https://support.google.com/youtube/answer/7671399?p=privacy_guidelines&hl=it |
How to disable cookies via your browsers and manage preference?
Browser
Most browsers are configured to accept, control or potentially disable cookies through their settings. Depending on which cookies you disable, the Site may not operate properly and you may not be able to take full advantage of all our Site features. If you disable third parties’ cookies, you will not be prevented from making purchases on our sites. If you disable all cookies, you will be unable to complete a purchase on our Site. If you have already accepted cookies on our Site, you can update your preferences by clearing cookies from your browser and logging back into our Site. This will clause the pop-up cookie banner to re-display and entitle you to choose to use our Site without consenting to cookies. Please note that preferences regarding cookies will be reset if the user uses different devices or browsers to access the site. The following external links describe how to manage cookies on the following browsers: Internet Explorer: https://support.microsoft.com/en-gb/windows/delete-and-manage-cookies-168dab11-0753-043d-7c16-ede5947fc64d Safari: https://support.apple.com/en-gb/guide/safari/sfri11471/mac Chrome: https://support.google.com/accounts/answer/61416?hl=en Firefox: https://support.mozilla.org/en-US/kb/enhanced-tracking-protection-firefox-desktop?redirectlocale=en-US&redirectslug=enable-and-disable-cookies-website-preferences Third parties The site http://youronlinechoices.com/ explains how to disable third-party cookies and promotional and targeting cookies on your own computer. Please note that cookies settings and preferences are specific to each browser you are using and that you will need to configure cookies on each device you use.
Access to data and contacts
You can review the privacy disclosure for more complete information about how your personal data is processed. For additional information about cookies, questions or suggestions, to obtain assistance and explanations as to how to provide consent or selectively deny consent, and how to delete cookies and similar technologies from your browser, the Manager can be contacted at this e-mail address: contact@audepart.com.
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Cookie
PLEASE READ THIS COOKIE POLICY CAREFFULY. IT CONTAINS INFORMATION REGARDING THE USE OF COOKIES ON OUR WEBSITE.
Data controller
Our website “audepart.com" (hereinafter, the “Site”) is managed and maintained by Au Depart Limited, a private company limited by shares registered in England and Wales (company number 10588034, VAT number GB405-2996-89) whose registered office is located at 5, New Street Square, London, United Kingdom EC4A 3TW (hereinafter, the “Manager”). The use of cookies and similar technologies (for convenience all technologies are hereinafter referred to as “cookies”) on the Site is covered by the Manager’s privacy policy. The Manager, as the data controller, operates in accordance with the provisions of applicable laws.
What is a cookie?
A cookie is a small data file containing small amounts of information that can be sent to the browser used and is stored on the user’s device when visiting certain websites such as “audepart.com”. Cookies are used to allow the site to work properly and improve its performance by making estimates on statistical data and patterns of uses (for example by recording number of visits, most visited sections etc.). Cookies also provide information to the site owner for statistical or advertising purposes, mainly to personalise the browsing experience based on the final user’s preferences (e.g. remembering the language and currency that have been set, recognising the user on future visits, etc.). Our Site uses various types of cookies, based on their characteristics and functions, and they can stay on the user’s device for different periods of time. “Session cookies”, are temporary cookie files which are automatically erased when the browser is closed, while “persistent cookies”, are permanently placed on the user’s device memory.
Method of acceptance
In most cases, cookies cannot be deployed without prior consent of the user. When visiting our Site for the first time, a pop up cookie banner containing an explanation about cookies will appear on your screen. By clicking on the “OK” button, “close” on the banner with the “X” button, browsing the page or clicking anywhere in the internal content of the site’s pages, the Manager deem you to have consented to non-essential cookies unless you have disabled them using your browser setting.
Consent for use of cookies
According to applicable law, we can store cookies on your device without your express consent if they are strictly essential for the functioning of our Site and in order to provide our services to users. For all other types of cookies, the user’s prior consent to collect cookie is legally required.
Which cookies are used and for what purposes?
The site uses different kinds of first-party cookies (cookies created and managed by the Manager) and the third-parties’ cookies (cookies created and managed by third parties based on their own privacy policies and which are not under the Manager’s control) listed below.
- Cookiebot
Each type of cookies used on our Site has its own function as summarized in the table below:
| TYPE OF COOKIE | FUNCTION |
|---|---|
| Navigation Cookies | Starting with the first access, these cookies allow the site to work properly and make it possible for the user to view content on his/her device by recognising the language and market of the country from which the user is connected. They also make it possible to recognise registered users and allow them to access services in dedicated areas. Navigation cookies are technical cookies and are necessary for the site to function. |
| Functional Cookies | Based on the user’s express request, these cookies make it possible to recognise the user on subsequent visits, so that he/she does not have to re-enter his/her data on each visit (e.g.: “Remember me next time”). If the final user places articles in his/her cart and ends the session without completing the purchase and without removing them, these cookies make it possible to continue shopping the next time the user accesses the site (within a limited period of time), by keeping track of the cart. Functional cookies are not essential for the site to work, but improve navigation quality and the navigation experience. |
| Analytical Cookies | First-party cookies of this type are owned by the Manager and are used to collect anonymous, aggregated data. These cookies are used to produce statistical analyses of how users navigate the site. The Manager uses the results of these analyses anonymously and solely for statistical purposes. |
| First- and Third-party Marketing and Profiling Cookies | These cookies are intended to create profiles about the user to send commercial messages that match preferences expressed during the visit or to improve the navigation experience. While the final user navigates the site, these cookies are useful for showing him/her products of interest or that are similar to those the user viewed. Third-party cookies are cookies sent by third-party companies. These cookies make it possible to offer a business proposal on other affiliated websites (retargeting). The Manager has no control over the information provided by third-party cookies and has no access to that data. This information is controlled in its entirety by the third-party companies, as described in their respective policies. |
| Social Network Cookies | These cookies are necessary to allow the final user’s social media account to interact with the site. For example, they are necessary to express “likes” and share them on social media. Social network cookies are not necessary for navigation. For additional information about social networks’ cookie use policies, their respective privacy and cookie policies can be consulted as indicated below: Facebook: https://it-it.facebook.com/about/privacy/Google: http://www.google.com/intl/it/policies/privacy/Instagram: https://help.instagram.com/1896641480634370?ref=ig YouTube: https://support.google.com/youtube/answer/7671399?p=privacy_guidelines&hl=it |
How to disable cookies via your browsers and manage preference?
Browser
Most browsers are configured to accept, control or potentially disable cookies through their settings. Depending on which cookies you disable, the Site may not operate properly and you may not be able to take full advantage of all our Site features. If you disable third parties’ cookies, you will not be prevented from making purchases on our sites. If you disable all cookies, you will be unable to complete a purchase on our Site. If you have already accepted cookies on our Site, you can update your preferences by clearing cookies from your browser and logging back into our Site. This will clause the pop-up cookie banner to re-display and entitle you to choose to use our Site without consenting to cookies. Please note that preferences regarding cookies will be reset if the user uses different devices or browsers to access the site. The following external links describe how to manage cookies on the following browsers: Internet Explorer: https://support.microsoft.com/en-gb/windows/delete-and-manage-cookies-168dab11-0753-043d-7c16-ede5947fc64d Safari: https://support.apple.com/en-gb/guide/safari/sfri11471/mac Chrome: https://support.google.com/accounts/answer/61416?hl=en Firefox: https://support.mozilla.org/en-US/kb/enhanced-tracking-protection-firefox-desktop?redirectlocale=en-US&redirectslug=enable-and-disable-cookies-website-preferences Third parties The site http://youronlinechoices.com/ explains how to disable third-party cookies and promotional and targeting cookies on your own computer. Please note that cookies settings and preferences are specific to each browser you are using and that you will need to configure cookies on each device you use.
Access to data and contacts
You can review the privacy disclosure for more complete information about how your personal data is processed. For additional information about cookies, questions or suggestions, to obtain assistance and explanations as to how to provide consent or selectively deny consent, and how to delete cookies and similar technologies from your browser, the Manager can be contacted at this e-mail address: contact@audepart.com.
Trade name: Au Depart Limited
Registered address: 5 New Street Square, London, EC4A 3TW, United Kingdom
Company registration number: 10588034
Email: contact@audepart.com
VAT number: GB405299689
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Trade name: Au Depart Limited
Registered address: 5 New Street Square, London, EC4A 3TW, United Kingdom
Company registration number: 10588034
Email: contact@audepart.com
VAT number: GB405299689